Frequently Asked Questions
Answers about sizing, shipping, returns and getting set up with your new gear.
What does Boxonic sell?
BOXONIC LLC sells home fitness and training equipment, including push-up boards, ab rollers, hamstring curl straps, hand grippers, weight-stack loading pins, posture support braces, jaw exercisers and handheld massage rollers.
Are your products medical devices?
No. Everything we sell is general exercise and fitness equipment. Our products are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. If you have an injury or a health concern, please speak to a qualified professional before starting to use new equipment.
How do I choose the right size?
Each product page lists the available sizes and the measurements they correspond to. For support braces and belts, measure your chest or waist before ordering. If you are between sizes, email info@boxonicllc.com before you order and we’ll tell you which one to pick.
Where do you ship?
We currently ship eligible orders to addresses within the United States.
When will my order ship?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
How long does delivery take?
After shipment, standard delivery generally takes 3–7 business days. Including processing, the estimated total delivery time is usually 4–9 business days from the date your order is placed.
Which carriers do you use?
Orders may be shipped with USPS, UPS, FedEx or another appropriate carrier selected for the shipment.
How can I track my order?
Once your order ships, we email you a tracking link. Tracking updates can take 24–48 hours to appear in the carrier’s system.
Can I exchange an item for a different size?
Yes. If an item doesn’t fit, contact us within 30 days of delivery. Depending on availability, we can arrange an exchange or a return for eligible, unused items.
What is your return policy?
Eligible products may be returned within 30 days of delivery in unused condition and original packaging. For hygiene reasons, worn support braces and mouth-contact items such as jaw exercisers are not returnable unless they arrived damaged or defective. See our Refund Policy for details.
Where should I send a return?
Please don’t send anything back before receiving return authorization. Authorized returns go to the U.S. return address included in the instructions from our support team.
My order arrived damaged or incorrect. What should I do?
Email info@boxonicllc.com within 7 days of delivery with your order number and photos. After review, we’ll offer a replacement, refund or return instructions as appropriate.
How do I clean and care for the products?
Care instructions are listed on each product page. Silicone and plastic items can be wiped with mild soap and water; fabric straps and braces can usually be hand washed and air dried. Always check the specific product details first.
Which payment methods do you accept?
We accept the payment methods shown at checkout, which may include major credit and debit cards and digital wallets. Payments are processed through a secure, encrypted checkout.
How can I reach you?
Email: info@boxonicllc.com
Phone: +1 (404) 793-5898
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
We normally respond within 1–2 business days.